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Refund policy

Refund Policy
Effective Date: July 7, 2025

At Modetori, we value our customers and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a flexible return, refund, and exchange policy within 30 days of delivery, subject to the terms outlined below.

Please read this policy carefully to understand your rights and our procedures regarding returns.

1. Eligibility Criteria for Returns

To be eligible for a return or refund, the following conditions must be met:

  • Items must be unused, unworn, and unwashed.

  • Products must be returned in their original condition and packaging, with all original tags, labels, and protective materials intact.

  • Any item that appears worn, altered, damaged by the customer, or returned outside the eligibility window may not be accepted for a refund or exchange.

We reserve the right to deny a return if the item does not meet the above criteria.

2. Non-Returnable and Final Sale Items

For hygiene and safety reasons, and in accordance with industry standards, the following items are non-returnable and non-refundable:

  • Undergarments and intimate apparel

  • Swimwear (if hygiene stickers are removed)

  • Earrings or pierced jewelry

  • Items marked as “final sale” or “non-refundable” at the time of purchase

  • Gift cards or digital credits

If you are unsure whether your item is eligible for return, please contact our support team before initiating the process.

3. How to Initiate a Return or Refund

To request a return, refund, or exchange, follow these steps:

  1. Contact us via email at info@modetori.com within 30 days of receiving your order.

  2. Include the following information in your email:

    • Your full name and order number

    • Reason for the return

    • Clear photos of the item (if the return is due to damage, defect, or incorrect item)

  3. Once your request is reviewed and approved, we will send you detailed return instructions, including the return address.

Please do not return items without first receiving authorization, as unauthorized returns may not be accepted or processed.

4. Return Shipping Costs

  • Customers are responsible for all return shipping costs, unless the return is due to:

    • Receipt of a defective or damaged item

    • Incorrect item shipped

    • Error on our part

  • We recommend using a trackable shipping method and keeping your shipping receipt for your records.

Modetori is not responsible for items lost or damaged in return transit.

5. Processing Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund request. If approved:

  • The refund will be processed back to your original method of payment.

  • It may take 5–10 business days for the refund to reflect on your account, depending on your bank or card provider.

  • Original shipping fees (if any) are non-refundable unless the return is due to an error on our part.

If your refund is rejected, the item may be sent back to you at your expense.

6. Exchanges

We are happy to offer exchanges for the same item in a different size or color, subject to availability. To request an exchange:

  • Email us at info@modetori.com with your order number and desired exchange details.

  • If the requested item is in stock, we will provide instructions on how to proceed.

  • If the item is no longer available, we may offer you store credit or a refund, as appropriate.

All exchange items must meet the same eligibility criteria outlined above.

7. Late or Missing Refunds

If you haven’t received your refund within the estimated time frame, please follow these steps:

  1. Check your bank account and recent transactions.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Reach out to your bank, as processing delays can occur on their end.

  4. If you’ve completed all the above and still have not received your refund, contact us at info@modetori.com and we will assist you.

8. Damaged or Defective Items

If you receive a product that is damaged, defective, or not as described, please notify us within 5 days of delivery. Include photos of the item and packaging, and we will make it right by offering a replacement, refund, or credit — at no cost to you.

9. Cancellations

Once an order is placed, it enters processing quickly to ensure fast dispatch. If you wish to cancel your order, contact us immediately. We cannot guarantee cancellation if the order has already been shipped.

10. Contact Us

For any questions regarding your return, refund, or exchange, feel free to reach out:

📧 Email: info@modetori.com
📬 Mailing Address: Estus LLC, 30 N Gould St, Sheridan, WY 82801, United States

We’re here to help and will do our best to ensure a smooth and fair resolution.