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Shipping policy

Shipping Policy
Effective Date: July 7, 2025

At Modetori, we strive to make your shopping experience smooth and reliable, no matter where you are in the world. That’s why we proudly offer free worldwide shipping on all orders. This policy outlines important information regarding order processing, delivery timelines, tracking, customs, and other shipping-related matters.

1. Free Worldwide Shipping

We offer complimentary international shipping on every order, no minimum purchase required. Our goal is to remove barriers and make it easy for you to enjoy our products from anywhere.

2. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays. Order processing includes payment verification, product quality checks, packaging, and hand-off to the carrier.

  • During high-volume periods (e.g. holiday season or sales events), processing times may be extended by 1–2 business days.

  • You will receive an order confirmation email once your purchase is confirmed, followed by a shipping confirmation with tracking details once your order has been dispatched.

Please note that placing an order does not guarantee immediate shipment.

3. Estimated Delivery Times

Delivery times vary depending on your location and the logistics network available in your country. Below are our estimated shipping times:

  • United States: 7–15 business days

  • Europe: 10–20 business days

  • Asia & Australia: 10–25 business days

  • Rest of the World: 15–30 business days

These are estimated delivery windows and are not guaranteed. Actual transit times may vary due to customs inspections, local postal service performance, or unforeseen delays such as extreme weather or labor strikes.

4. Tracking Your Order

As soon as your order is shipped, you will receive an email containing:

  • A tracking number

  • A link to track your package online

Please allow up to 72 hours for your tracking information to appear or update, especially during weekends or holidays. Some international tracking systems may take longer to sync.

If you do not receive tracking details within 5 days of placing your order, please contact us at info@modetori.com.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Additionally:

  • Buyers are responsible for paying any import duties, taxes, or fees imposed by their local government.

  • These charges are not included in the item price or shipping fee.

  • Customs policies vary widely between countries — we recommend checking with your local customs office for more information.

Modetori is not responsible for any customs-related delays or charges incurred during delivery.

6. Delivery Issues

We take shipping seriously and want you to receive your order without problems. However, in the rare event that an issue occurs:

a. Lost or Missing Packages

If your package has not arrived within the expected timeframe and shows no recent tracking updates, please notify us. We will:

  • Investigate the issue with the shipping carrier

  • Offer a replacement or full refund if the package is confirmed as lost

b. Damaged Packages

If your order arrives damaged, please contact us within 5 days of delivery. Include photos of the damaged packaging and items so we can resolve the issue promptly.

c. Delayed Packages

Please understand that delays can happen for reasons beyond our control (e.g. customs backlog, carrier disruptions). While we cannot guarantee exact delivery dates, we will do our best to assist you throughout the process.

7. Incorrect Shipping Address

It is your responsibility to ensure that the shipping information provided at checkout is accurate and complete. Please double-check:

  • Street name and number

  • Apartment or unit number (if applicable)

  • Postal code and city

  • Contact phone number

If a package is returned to us due to an incorrect address, we can:

  • Reship the item at your expense

  • Issue a refund, minus the shipping cost (if applicable)

Modetori is not liable for lost packages due to address errors submitted by the customer.

8. Delivery Confirmation

All deliveries are considered complete once marked as “Delivered” by the shipping carrier. If you are concerned about package theft or misdelivery:

  • Choose a secure delivery location (e.g., workplace or PO Box if available)

  • Monitor tracking closely to ensure someone is present to receive the package

If the tracking shows as “Delivered” but you have not received the item, please contact your local postal service first. We will assist with further investigation if necessary.

9. Pre-orders and Backorders

If an item is marked as a pre-order or backorder, the estimated ship date will be listed on the product page. Please note:

  • All items in a single order will ship together when the pre-order becomes available

  • You can contact us to split shipments, subject to additional charges

10. Contact Us

If you have any questions about your order status or shipping experience, don’t hesitate to reach out to our support team:

📧 Email: info@modetori.com
📬 Mailing Address: Estus LLC, 30 N Gould St, Sheridan, WY 82801, United States